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CHCS updates patient survey process

Patients who visit Community HealthCare System clinics or receive outpatient services now have a new way to provide feedback through brief electronic surveys.

Within 48 hours of a visit, patients will receive a text or email with a link to a brief survey that takes only a minute or two to complete. These surveys replace much longer paper surveys sent through the mail.

Lorraine Meyer, Chief Operating Officer at CHCS, said patients are welcoming the updated approach.

“After the first day of sending the surveys, we had more than 100 responses. Our aim is to provide patients with an easy way to offer feedback,” Meyer said.

Surveys have been sent for patients who have had clinic or outpatient visits since April 1. Patients who do not have a cell phone or email on file receive a phone call.

Meyer said that CHCS takes patient comments and suggestions seriously.

“We want to ensure that we are meeting patients’ needs and providing the best possible care for our communities. We will use patient satisfaction survey data to guide future quality improvement efforts,” she said.


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