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Billing & Insurance

Financial and Insurance Information

Community HealthCare System staff members are available to answer billing questions via phone at (785) 889-4272, ext. 2101, or via email at [email protected].

We make every effort to provide clear, concise, correct and patient-friendly financial communication. We offer the following courtesy checklist to help ensure a smooth billing process.

Before Your Appointment

Contact your insurance company to make sure you understand your benefits and your plan’s requirements.

Confirm that CHCS is a contracted provider of services for your plan.

Obtain a referral, if required by your insurance company. Discuss this with your primary care provider prior to scheduling an appointment with one of our specialists.

Know the limitations of the referral and obtain an extension or expansion of the scope of the referral if needed.


Your bill will reflect all of the services you received during your hospital stay or clinic visit. Charges fall into two categories:

An encounter charge (clinic) or basic daily rate (hospital), which includes your room, meals, nursing care and housekeeping.

Charges for special services or procedures, such as operating room, recovery room and/or items your doctor orders for you, such as x-rays or laboratory tests.

You will receive separate bills from physicians who bill independently for their services. Also, you may receive bills from physicians who did not see you in person, but who provided professional services related to diagnosing and interpreting test results while you were a patient. These include pathologists, radiologists and other specialists. If you have questions about their bills, please call the number printed on the statement you receive from them.

Learn more about service pricing.

Pay Your Bills Online

CHCS makes your billing and payment process simple and convenient by enabling you to:

Pay your bills online.

Get answers to your billing questions by calling (785) 889-4272, ext 2101, or by emailing [email protected]


All insured patients should familiarize themselves with the terms of their insurance coverage, including commercial insurance carriers, HMOs, Medicare and Medicaid. This will help you understand which services are covered and what your responsibilities are, if any.

You should also bring copies of your insurance information, including insurance cards, pre-certification and other documentation required by your insurer.

CHCS is responsible for submitting bills to your insurance company for clinic and hospital services and will do everything it can to expedite your claim. You may receive a bill from CHCS for any deductible/co-pay/coinsurance or non-covered items, as indicated on the explanation of benefits received from your insurance company.

If you have any questions regarding your insurance coverage, please call (785) 889-4272, ext 2101 or the telephone number indicated on your billing statement.

For Uninsured or Underinsured Patients

If you are uninsured, you will be responsible for payment of your CHCS bill unless you are eligible for and receive coverage from other payment sources. CHCS offers assistance to patients who do not have insurance or are underinsured to determine whether there may be other sources of payment, such as Medicaid, Medicare, Workers Compensation, No-Fault, COBRA benefit, or charity care, available to cover services rendered here.

Contact Us

Community HealthCare System 

Patient Financial and Insurance Information

Phone: 785-889-4272, ext 2101; Email: [email protected]