Posted On: February 13, 2026 by Community HealthCare System in: Employee News
Rachel demonstrated the very best of what it means to be a CHCS employee — compassion, patience, kindness, and doing what’s right for the patient.
About a third of the way through a test, the patient began experiencing intense pain. She was crying and moving on the exam table. The patient is non-verbal and had recently recovered from a stroke that left one side of her body paralyzed. Rachel immediately sought help to evaluate the situation.
She did her best to complete the test, but the next step would have required an injection — something that can sometimes cause nausea and additional discomfort. After careful consideration, it was ultimately decided not to proceed.
What happened next was truly powerful.
After assistance with getting the patient in her wheelchair, Rachel gently embraced the patient in a tearful hug and held her as she cried. The patient’s husband pulled out his phone, showed us a photo of their daughter, and said, “She sees you just like our daughter sees you.”
Rachel gave 100%. She ensured we made the right decision for the patient, and she made sure that patient felt seen, supported, and cared for.
Rachel, we are so proud of you — and so grateful to have you on our team.
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