Financial and Insurance Information

Community HealthCare System makes every effort to provide clear, concise, correct and patient-friendly financial communication. We offer the following courtesy checklist to help ensure a smooth billing process.

Before Your Appointment

  • Contact your insurance company to make sure you understand your benefits and your plan’s requirements.
  • Confirm that CHCS is a contracted provider of services for your plan.
  • Obtain a referral, if required by your insurance company. Discuss this with your primary care provider prior to scheduling an appointment with one of our specialists.
  • Know the limitations of the referral and obtain an extension or expansion of the scope of the referral if needed.


Your bill will reflect all of the services you received during your hospital stay or clinic visit. Charges fall into two categories:

  • An encounter charge (clinic) or basic daily rate (hospital), which includes your room, meals, nursing care and housekeeping.
  • Charges for special services or procedures, such as operating room, recovery room and/or items your doctor orders for you, such as x-rays or laboratory tests.

You will receive separate bills from physicians who bill independently for their services. Also, you may receive bills from physicians who did not see you in person, but who provided professional services related to diagnosing and interpreting test results while you were a patient. These include pathologists, radiologists and other specialists. If you have questions about their bills, please call the number printed on the statement you receive from them.

Pay Your Bills Online

CHCS makes your billing and payment process simple and convenient by enabling you to:


All insured patients should familiarize themselves with the terms of their insurance coverage, including commercial insurance carriers, HMOs, Medicare and Medicaid. This will help you understand which services are covered and what your responsibilities are, if any.

You should also bring copies of your insurance information, including insurance cards, pre-certification and other documentation required by your insurer.

CHCS is responsible for submitting bills to your insurance company for clinic and hospital services and will do everything it can to expedite your claim. You may receive a bill from CHCS for any deductible/co-pay/coinsurance or non-covered items, as indicated on the explanation of benefits received from your insurance company.

If you have any questions regarding your insurance coverage, please call 785-889-4272, ext 2101 or the telephone number indicated on your billing statement.

For Uninsured or Underinsured Patients

If you are uninsured, you will be responsible for payment of your CHCS bill unless you are eligible for and receive coverage from other payment sources. CHCS offers assistance to patients who do not have insurance or are underinsured to determine whether there may be other sources of payment, such as Medicaid, Medicare, Workers Compensation, No-Fault, COBRA benefit, or charity care, available to cover services rendered here.

Financial Assistance Policy

At Community HealthCare System, patients receive necessary medical care, regardless of their ability to pay. Services are provided without regard to culture, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language or disability.   We will review your eligibility for financial assistance and assist you in making payment arrangements.

If you feel you need financial assistance, please print and complete the Financial Assistance Application Form.

Information regarding eligibility for charity care/financial aid and the application process is available by calling 785-889-4272 or toll free 800-531-9151, ext 2101.

Please mail completed application to:
Community HealthCare System, Inc
Patient Financial Services
P.O. Box 460
Onaga, Kansas 66521

Additional income, asset and expense information may be requested upon review of the completed financial assistance application.

Patient Accounts Representatives are available Monday through Friday 8:00 am – 5:00 pm.

Access the Financial Assistance Policy.

Contact Us

Community HealthCare System

Patient Financial and Insurance Information

Phone: 785-889-4272, ext 2101